Frequently asked questions
I want to apply for a Max Card
Please see if you can locate your local authority on our list of distributing authorities. If you are unable to locate your local authority on the list then they do not distribute Max Cards at present.
Where can I use my card?
Cards can be used at participating venues across the UK. View the full list of attractions that support the Max Card here.
How long can I use my Max Card for?
Your Max Card is valid for two years. The expiry date is shown on the reverse of your card.
Who can use my card?
The card is property of the child, so in order to obtain the discount the child must be present. In many cases the discount is extended to carers and accompanying family members, but this varies between the venues. Venues reserve the right to ask for you proof of identity upon presentation of the card.
Please ensure that before you visit the attraction you are certain about how many accompanying adults and children are allowed. You can check this here.
What do I do if I lose my Max Card?
Contact the authority who issued you with your card and they will instruct you on how to get a new one.
My Max Card has expired – can I get another one?
You need to contact the authority that issued you with your original card.
How long will my Max Card take to arrive?
This depends on the authority who have administered the card to you. Please contact them to ask.
My local authority does not fund the card - what do I do now?
We suggest you contact your local authority and inform them of the scheme to indicate there is a demand in the area. In the meantime, please like our Facebook page for updates on areas of operation.
Is there an age limit for the Max Card?
Authorities can administer Max Cards to eligible candidates up until the day before their nineteenth birthday.
Are adopted children eligible?
Unfortunately we do not currently cater for adopted children. The card is only accessible for looked after children and children with special educational needs and disabilities.
The term "looked-after" refers to a child placed in public care of a Local Authority in accordance with section 22 of the Children Act 1989.
If your venue has agreed to participate in the scheme and support our cause then you will not be able to reclaim entrance fees from your local authorities.